About Webnames.ca

Webnames.ca is Canada's original domain registrar and a one-stop convenience for the online needs of individuals, small businesses, nonprofit organizations and corporations.

Canadian owned and operated since 2000, Webnames.ca began as a spin-off from the Internet pioneers who founded the .CA country code in 1987. We have registered hundreds of thousands of domain names, host thousands of websites and manage domain portfolios for many of Canada's Fortune 500 through our Corporate Services division, including Yellow Pages Group, CanWest Global, ING, Canadian Tire and many others.

Our mission is to connect clients with the tools they require to create, protect and promote their online presence. Our bilingual customer support team is the heart of our company and the foundation of our relationship with you. In addition to being the best and the brightest, our team is passionate about customer service.

In an industry geared for self-serve, Webnames.ca takes a very different approach. Our telephone response times average under 30 seconds to talk to a live person. If you don't understand something, we will explain it. If there is a problem, we will resolve it. We strive to be more than a great service provider, but "an ally on the Web" to all our customers. Our difference is that we support our customers above and beyond their use of our products. We are committed to helping our customers achieve their online goals by providing information, recommendations and resources about all things Internet.

Our high-touch service is complemented by advanced domain management tools and leading-edge systems. Every domain includes unlimited toll free technical support and free services such as domain forwarding, parking, email forwarding and metatag tools to drive traffic and help you get found online.

We realize that excellence is not measured by business success alone. Webnames.ca strives to make a positive impact in the community by supporting local organizations and charitable initiatives. We mentor, sponsor and participate on the boards of numerous nonprofit technology, small business and entrepreneurial organizations. We are furthermore committed to reducing waste and energy consumption in our daily activities.

So whether you are an individual registering your first domain name, a small business launching a new website or an international organization with thousands of domains to manage, you can trust Webnames.ca to do it right.

Webnames.ca History

Webnames.ca was created from the original .CA registry at the University of British Columbia in the fall of 2000 by four partners, John Demco, Cybele Negris, Stephen Smith and Matthew Lane.

The most recognizable symbol of Canadian identity on the Internet, .CA was conceived in 1987 by John Demco, Computer Facilities Manager at the University of British Columbia who had the foresight to protect a uniquely Canadian presence on the World Wide Web. Back in the old days - that is, before 2000 - all .CA domains were personally administered and registered by John in his UBC office. .CA registrations were done manually and required documentation supporting each application and John’s office had faxes stacked to the ceiling.

A small team was brought together to build automated systems to modernize processes, to help with growing the demand for .CAs and manage the transition of the Registry to the Canadian Internet Registration Authority (CIRA).

Cybele Negris came on board to provide leadership and provided structure and systems in the area of operations. Stephen Smith handled business development and provided corporate leadership. Matthew Lane was contracted to develop the first generation online registration system that have since developed into Webnames.ca's leading-edge systems. The team grew quickly to 30 people in the matter of 4 months. Along with an amazing group of UBC students and staff hired to assist with .CA registrations and administration - this mix of talent and technology was the foundation of Canada’s most experienced domain registrar.

With John's foresight, what began in a cramped UBC office has since evolved into the current .CA landscape where a significant majority of Canadians prefer .CA over .com for online banking (86% vs. 14%), online shopping (85% vs. 15%), and searching for news and current events (85% vs. 15%). Nearly 90% of Canadians see .CA as an important resource for Canadians. A UBC spin-off company, Webnames.ca was incorporated on September 23, 2000 and has come a long way to become the company you know today. Over the years, extensive energy has been put into developing the industry’s most powerful and user-friendly online systems, as well as hiring the best customer and technical support representatives available. We are 100 percent Canadian owned and operated and our motto and number one core value “Amaze Every Customer with Exceptional Service” - is also our guarantee.

Our Values

Webnames.ca Vision Statement

Webnames.ca and its team will strive to be the best domain name registrar and provider of Internet services.

Webnames.ca Mission Statement

To accomplish our Vision, our mission is to connect clients with the tools they require to create, protect, build and promote their online presence. We will consistently earn the trust and exceed the expectations of our customers by offering the best customer support in the industry, by offering value through industry leading products and services, and highly reliable systems that offer powerful functionality to all clients.

We emphasize the importance of integrity, community involvement and building a workplace which enriches the careers of our team while we ensure our profit and growth goals are met.

Core Purpose

Webnames.ca started as a spin-off of the original .CA registry in Canada. The vision from 1987 by John Demco was to secure an online identity for all Canadians. As an extension of this, Webnames.ca's purpose is now to be an "Ally on the Web" to help clients, everywhere, reach the full potential of their online presence.

Core Values

1. Amaze every customer with exceptional service.

To achieve this we will:

  1. attract and retain people who are passionate about and believe in delivering an exceptional customer experience
  2. provide continuous education and thorough training for our staff
  3. listen to customers and give them what they want
  4. continuously work on lowering response times while increasing the depth of responses to customers including providing useful and relevant resources and information even when it is not asked for

2. Always be improving (striving for excellence).

To achieve this we will:

  1. hire people who have exceptional work ethic, are highly skilled in their area of specialty, who have a "whatever it takes" attitude to get the job done, who believe in constant improvement
  2. offer industry leading products and services
  3. budget for systems and technology improvements on a continuous basis
  4. continuously review our processes to maximize efficiency, productivity and quality
  5. build a great work environment of teamwork that also provides opportunity to recognize individual excellence and fosters the growth of employees through their career path

3. Make a positive difference.

To achieve this we will:

  1. contribute financially and participate in charitable organizations and events
  2. participate on the boards of entrepreneurial, governmental and other organizations
  3. offer a program that provides charitable organizations with a discount on products & services
  4. encourage staff to volunteer and contribute in their communities and support green initiatives

Awards & Achievements

Webnames.ca is committed to our core values, ‘Amaze every customer with exceptional service’, ‘Always be improving’ and ‘Make a positive difference’. We are honoured to be recognized for our efforts with numerous awards and achievements.


BBB A+

Better Business Bureau

BBB's mission is to be the leader in advancing marketplace trust. BBB accomplishes this mission by creating a community of trustworthy businesses, setting standards for marketplace trust, encouraging and supporting best practices, celebrating marketplace role models and denouncing substandard marketplace behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization's high standards of ethical business behavior. BBB is the preeminent resource to turn to for objective, unbiased information on businesses and charities.

Webnames.ca maintains an A+ rating with the Better Business Bureau.

Hosting Advice

HostingAdvice.com

HostingAdvice.com strives to be "The Authority on Web Hosting," providing comprehensive host reviews, how-to guides, and profiles on industry innovators. Backed by a team with more than 60 years of combined experience in the technology vertical, HostingAdvice conducts in-depth interviews with web leaders and the people behind companies that are disrupting their markets. Webnames.ca is proud to be a HostingAdvice expert-approved host, and you can read our story here.

Profit W100 Awar

PROFIT W100

Ranking Canada’s Top Female Entrepreneurs on a composite score based on the size, growth rate and profitability of their businesses, the PROFIT W100 profiles the country’s most successful female business owners. Published in the November issue of PROFIT Magazine and Chatelaine magazines and online at www.PROFITguide.com and www.chatelaine.com, the W100 is Canada’s largest annual celebration of entrepreneurial achievement by women. Webnames.ca President, Cybele Negris and Webnames.ca have been named to the list for nine consecutive years, from 2004 through 2012.

Canadas Top 100 Most Powerful Women

Canada’s Top 100 Most Powerful Women

The Canada’s Most Powerful Woman: Top 100 Awards is Canada’s most recognizable Award for the country’s highest achieving female leaders in the private, public and not-for-profit sectors. Annually in December, in addition to a celebratory gala for the winners, WXN also hosts a leadership Summit and networking day that aims to inspire women in leadership roles and the next generation of female leaders.

Webnames.ca President and Co-Founder Cybele Negris was honoured in 2011 and 2012.

Influential Women in Business Award

Influential Women in Business

The Influential Women in Business Awards recognize successful women in business in British Columbia. The honourees are selected based on outstanding achievements in business, contribution to their industry, and influence in the business community. This award is run by Business in Vancouver. Webnames.ca President, Cybele Negris was honoured with this award in 2010.

BIV Top Forty Under 40 Awards

Business In Vancouver Top Forty under 40

Each year, 40 top business leaders under the age of 40 are selected by an independent judging panel assembled by the newspaper. Nominees are judged on their professional accomplishments, professional recognition, and community and charitable involvement. Established fifteen years ago, this prestigious award Top 40 under 40 Award celebrates Vancouver men and women who have become outstanding leaders in their chosen fields before reaching 40 years of age. Webnames.ca CEO, Stephen Smith was chosen as one of the top young business talents in 2006. Webnames.ca President, Cybele Negris was chosen as one of the winners in 2003.

Ernst and Young Entrepreneur of the Year Award

Ernst & Young Entrepreneur of the Year

Webnames.ca was a proud finalist of this award in 2005 in the category of Information Technology. The Entrepreneur Of The Year program was founded by Ernst & Young to celebrate great entrepreneurs and heighten awareness of the economic impact of entrepreneurial ventures. The program is nationally sponsored by Global Television Network, National Post, La Presse, RDI and Roynat Capital. To learn more about the Ernst & Young Entrepreneur of the Year awards, visit www.eoy.ca.

2009 and 2010 Progressive Employers of Canada

Progressive Employers of Canada

The purpose of the Progressive Employers of Canada List is to encourage organizations to consider the value they offer employees in innovative ways and to share this information with a national network of savvy, educated, professional moms. This list is designed to enhance the dialogue between these employers and working moms and ultimately identify more supportive workplaces for women. Webnames.ca was recognized in 2009 & 2010.

New Pioneers: Stories of 100 BC Women Entrepreneurs

New Pioneers: Stories of 100 BC Women Entrepreneurs

This book, New Pioneers: Stories of 100 BC Women Entrepreneurs is a celebration of the pioneering spirit of 100 contemporary women entrepreneurs from around the province. The book was compiled and published by the Women's Enterprise Centre where they feel it is not only important to recognize and celebrate our entrepreneurial roots, but also essential to record those accomplishments for the generations to come. Webnames.ca President, Cybele Negris was featured in this publication in 2008.

YMCA Women of Distinction Award

YMCA Women of Distinction Award

The Award honours individuals whose activities and achievements contribute to the well-being and future of our community. The Award criteria requires that candidates inspire others and achieve outstanding success by: being a leader and role model; breaking new ground or old barriers; participating actively as a volunteer, guiding, supporting and encouraging the development of others; showing vision, creativity and initiative; making a sustained commitment and significant difference; and being respected by her community for her contributions. Webnames.ca President, Cybele Negris was honoured as a finalist in 2007.

Canadian New Media Awards

Canadian New Media Awards

The Canadian New Media Awards are presented in partnership with the Department of Canadian Heritage, Telefilm Canada, CBC.ca and Delvinia. Produced by CANEMA, the Awards recognize and celebrate the accomplishments of individuals and companies in the Canadian new media industry. The Awards also help promote the new media sector and provide inspiration for those preparing to enter the industry. John Demco was recognized in 2006.

Contact Centre Association Awards of Excellence

Contact Centre Association Awards of Excellence

The BC CCA Awards of excellence single out the leaders in the contact center industry in four categories, reflecting both service and sales orientation: Contact Centre of the Year, Community Spirit, Vendor of the Year, and Employee of the Year Awards. The Contact Centre Employee of the Year recognizes an employee who is working on the front lines or behind the scenes who goes the extra mile to ensure their company's customers get the best service possible. Webnames.ca employee, Shawn Yakobina was recognized for his efforts in 2006.

University of Alberta Alumni Honour Award

University of Alberta Alumni Honour Award description

The Alumni Honour Award recognizes the significant contributions made over a number of years by University of Alberta alumni in their local communities and beyond. Webnames.ca Co-Founder, John Demco was awarded in 2003.

BCNET Network Builder Award

BCNET Network Builder Award

The Network Builder Award is presented annually to members of the community who volunteer their time and energy to help shape the direction, expansion and enhancement of British Columbia’s high-performance network backbone for research and education. Webnames.ca Co-Founder, John Demco was recognized in 2001.

Canarie IWAY Awards

Canarie IWAY Awards

Canada's prestigious CANARIE IWAY Awards (IWAY is short for Information Highway) were developed by CANARIE Inc., Canada's leader in Internet technology innovation. The Awards recognize "frontier" technology and celebrate the exceptional achievements of visionaries in the field of advanced broadband innovation. Webnames.ca Co-Founder, John Demco was the recipient of the Community Service Award in 2001.

Demco Student Learning Centre at UBC

Demco Student Learning Centre at UBC

Webnames.ca Co-Founder, John Demco was honoured by the University of British Columbia in 2008, for creating the .CA country code top-level domain for Canada and managing it on a volunteer basis for more than 10 years. In recognition of John's efforts, the Dept. of Computer Science at UBC named its undergraduate computing learning facility "The Demco Student Learning Centre". The name is a tribute to John's tremendous achievements, his foresight in preserving a uniquely Canadian identity on the World Wide Web and his positive impact on the reputation of UBC in this field.

Board of Directors

Cybele Negris
Co-Founder (President & CEO) and Director

Cybele Negris

Cybele Negris is a founding partner and President and CEO of Webnames.ca. Cybele has diverse experience in both management and operations, including prior directorships and officer positions in several public and private companies.

Before Webnames.ca, Cybele managed a start-up that grew to over 40 people and went through an IPO prior to her exit. She then ran her own management consultancy, working closely with crown corporations and private companies. She was also a partner in a multi-million dollar construction business.

A recognized community and business leader, Cybele is active on a number of crown, corporate and community boards. Appointed to the Board of Directors of the Royal Canadian Mint, Cybele also serves on the BC Premier’s Technology Council and acts as Vice-Chair of the Small Business Roundtable of BC. Cybele is also on the Chair’s Council of Science World, a member of Simon Fraser University’s Innovation Advisory Council and sits on the Technical Advisory Board for the Riverview Lands Redevelopment. She was formerly Vice-Chair of Small Business BC, and served on the Boards of the Forum for Women Entrepreneurs, Board of Governors of Capilano University, Capilano University Foundation, Vancouver Economic Development Commission and as President of Wired Women Vancouver.

She has been honoured with numerous awards:

  • BC Business Women of Influence 2017
  • BC Business 50 Most Influential Women 2015
  • Women's Executive Network, Hall of Fame Inductee 2015
  • Women's Executive Network, Canada's Top 100 Most Powerful Women 2011, 2012, 2014 and 2015
  • PROFIT W100 - Canada's Top Women Entrepreneurs, (2004 to 2012)
  • Business in Vancouver Influential Women in Business Award 2010
  • Canada's Top 50 Mompreneurs (2010)
  • Finalist, YWCA Women of Distinction (2006)
  • Finalist, Ernst & Young Entrepreneur of the Year Pacific (2005)
  • Business in Vancouver's Top 40 Under 40 (2003).

Cybele writes a monthly column in Business in Vancouver and she's also one of the "expert" columnists for PROFITguide.com. Cybele was involved in drafting and is a signatory of the BC Small Business Accord with the BC Government which holds the government accountable for keeping initiatives and policies small business-friendly. She is deeply involved in mentorship programs having acted as an advisor in the establishment of MentorshipBC. She also mentors women through the Women’s Executive Network and the Forum for Women Entrepreneurs.

Sharing her experience in entrepreneurship and tech leadership, Cybele speaks at over two dozen conferences and events each year. Notable events include TEDx, FP Reach CEO's Leveraging Media, WXN Top 100 Most Powerful Women Summit, Social Media Week, Startup Canada's Innovating Differently, Impact99, Technovation and many more. She has been featured in the book Canada 150 Women: Conversations with Leaders, Champions, and Luminaries, Chatelaine, the National Post, the Financial Post, Maclean's Magazine, BC Business, Business in Vancouver, Vancouver Sun, the Book of New Pioneers, as the cover story of WE Vancouver and more.

John Demco
Co-Founder (Secretary), Director and Chair

John Demco

John Demco conceived the .CA top-level domain and is a Director of Webnames.ca. Up until 2006, he was the manager of Computing Facilities at the Department of Computer Science at the University of British Columbia where John administered the .CA registry on a volunteer basis from 1987 to December 2000. John was also instrumental in setting up one of Canada's first Internet connections in 1988. Today, John is affectionately known as one of the godfathers of the Canadian Internet for his visionary work in creating and reserving a space for Canadian identity on the Internet.

John has served on the Board of BCNET and is a founding member of the Canadian Internet Registration Authority (CIRA) Board of Directors, which he helped to establish.

John has been honoured with numerous awards:

  • University of British Columbia Honorary Alumnus Award (2014)
  • Queen Elizabeth II Diamond Jubilee Medal (2013)
  • Canadian New Media Lifetime Achievement Award (2006)
  • Finalist for Ernst & Young's 2005 Entrepreneur of the Year Awards for Information Technology in the Pacific Region
  • University of Alberta Alumni Honour Award (2003)
  • CANARIE IWAY Award for Community Service (2001)
  • BCNET Advanced Network Builder Award (2001)
  • Recognized by the Prime Minister as a founder and builder of the Canadian Internet (1997)
  • Inductee to the Canadian Internet Hall of Fame (1997)

Advisors

Leonard Brody

Leonard has been called “a controversial leader of the new world order”. He is a highly-respected entrepreneur, venture capitalist, bestselling author and a two-time Emmy nominated media visionary. He has raised millions of dollars for startup companies, been through one of the largest internet IPOs in history and has been involved in the building, financing and sale of multiple companies.

In 2004, Leonard founded NowPublic.com, a pioneer in the field of citizen journalism. Time Magazine named the company one of the top 50 websites in the world. Now Public was inducted into the Newseum in Washington and was acquired by the Anschutz Corporation. Leonard currently sits as the President of the Clarity Digital Group responsible for overseeing one of the largest online news conglomerates in the world including Examiner.com and NowPublic, which between them, share over 20 million unique visitors a month and over 200,000 contributors.

He is President of the Innovation and Digital Group for the Anschutz Company, one of the largest live sport and entertainment businesses on the planet, which owns assets such as the O2 Arena in London and the Staples Center in LA; sports teams like the Los Angeles Lakers, Los Angeles Galaxy, and the Los Angeles Kings; and is one of the premier concert promotion businesses in the world, seating hundreds of millions of people a year.

Leonard is principal in several venture capital funds; works behind the scenes in the financing and creation of 20-30 companies a year; and is one of the proud owners of Coventry City Football Club in England. A highly sought-after speaker, Leonard has lectured at institutions such as Stanford, the G8 and the United Nations. His insight has been requested by companies such as The Financial Times, Warner Music, Dell, Visa and Pepsi, as well as, the governments of countries such as India, Israel, Ireland, Russia and South Africa. His work has been featured in such publications as Fortune, The Wall Street Journal, the BBC and The New York Times.

Leonard is co-author of the bestselling books, Innovation Nation: Canadian Leadership from Jurassic Park to Java and Everything I Needed to Know About Business…I Learned from a Canadian. He holds an Honours Bachelor of Arts from Queens University, a law degree from Osgoode Hall and is a graduate of the Private Equity Program at the Harvard Business School.

Community Involvement & Organizations

Members of the Webnames.ca Management Group are actively involved in and/or support the following organizations:

Canadian Internet Registration Authority (CIRA), Board of Directors
[cira.ca]

CIRA Logo

Small Business BC
[smallbusinessbc.ca]

Small Business BC Logo

Forum for Women Entrepreneurs, British Columbia, Board of Directors
[fwe.ca]

FWE Logo

New Ventures BC Competition, Mentor
[newventuresbc.com]

New Ventures BC Logo

Small Business Roundtable, Vice-Chair, Board of Directors
[smallbusinessroundtable.ca]

Small Business Round Table Logo

Women's Executive Network, Mentor
[wxnetwork.com]

Women's Executive Network Logo

Press Releases

Webnames Media - Articles, Interviews, Video and more

  • September 05, 2017 - Westcoast Women in Science, Engineering and Technology - Best of the WWest Podcast Interview with Cybele Negris - (click here)
  • August 1, 2017 - Business in Vancouver - New .eco web domain emerges as platform for eco-friendly businesses - (click here)
  • May 31, 2017 - Domain Name Wire - Afternic extends reach in China and Canada - (click here)
  • May 18, 2017 - Kelowna Now - Cybele Negris shares fears and triumphs of multi-million dollar company - (click here)
  • March 16, 2017 - Vancouver Sun - Canada 150: Computer scientist John Demco secured .CA domain - (click here)
  • February 3, 2017 - Business in Vancouver - Impostor syndrome is genuine threat to women’s workplace advancement - by Cybele Negris - (click here)
  • August 10, 2016 - Business in Vancouver - How a $135 million auction affects the domain name industry and your business - by Cybele Negris - (click here)
  • December 12, 2016 - TNet - Nine New Members Appointed to Premier’s Technology Council - (click here)
  • December 2, 2016 - Government of BC, Office of the Premier - Diverse membership of Premier’s Technology Council drives talent and innovation - (click here)
  • February 2, 2016 - Business in Vancouver - Eight business technology trends that will dominate 2016 - by Cybele Negris - (click here)
  • November 25, 2015 - BC Business - 15 BC achievers make WXN's 2015 Top 100 list of Canada's Most Powerful Women - (click here)
  • November 19, 2015 - BC Business Council - BC Business Summit 2015 - BC 2013: Forging British Columbia's Economic Future - (click here)
  • October 13, 2015 - Vancouver Sun - Women face built-in biases in tech sector - (click here)
  • January 14, 2014 - Business in Vancouver - Tabulating some of 2013's top tech buzzwords - (click here)
  • August 20, 2013 - Business in Vancouver - Online tools and resources to help owners of small business know what they don't know - (click here)
  • July 2, 2013 - Business in Vancouver - 5 Social Media Tools That Can Save You and Your Business Time - (click here)
  • June 5, 2013 - PROFIT - 10 Essential Techs For The Business Traveler - (click here)
  • June 4, 2013 - Business in Vancouver - Brand and Trademark Protection Has Become Increasingly Complex in Today's Digital World - (click here)
  • May 14, 2013 - Financial Post - B.C small business accord champion small business - (click here)
  • March 19, 2013 - Business in Vancouver - Sorting out the technology behind secure websites - (click here)
  • March 15, 2013 - PROFIT - How Thieves Can Swipe Your Domain Name - (click here)
  • February 19, 2013 - Business in Vancouver - How to prevent your intellectual property from being hijacked - (click here)
  • February 15, 2013 - PROFIT - Get Ready for an Explosion in Domain Names - (click here)
  • January 22, 2013 - Business in Vancouver - How to prepare your business for 2013's Internet domain landrush - (click here)
  • January 21, 2013 - PROFIT - Stop Adding to Digital Marketing Trash - (click here)
  • January 16, 2013 - WE Vancouver - A new internet era: How gTLDs like .blog and .sex will work - (click here)
  • January 9, 2013 - PROFIT - 5 Tech Trends to Cash In On in 2013 - (click here)
  • January 3, 2013 - Business in Vancouver - Outlook 2013: The technology hot list for B.C. business - (click here)
  • December 5, 2012 - Business in Vancouver - British Columbia home to 18 of Canada's top 100 most powerful women - (click here)
  • December 4, 2012 - Financial Post - The Top 100 Canada's Most Powerful Women in Canada: RBC Champions Award - (click here)
  • November 29, 2012 - PROFIT - Don't Get Tripped Up by the New Anti-Spam Law - by Cybele Negris - (click here)
  • November 20, 2012 - Business in Vancouver - Canada's new anti-spam legislation has major implications for electronic communications - by Cybele Negris - (click here)
  • November 9, 2012 - Mincov Law Corporation - Domain Names and IP - Interview with Cybele Negris, the President of Webnames.ca - (click here)
  • October 17, 2012 - Business In Vancouver - Cybele Negris - How you can make social media work for your business - (click here)
  • October 2, 2012 - Business In Vancouver - Cybele Negris - Ten free tech tools that can improve the productivity and competitiveness of your small business - (click here)
  • July 12, 2012 - itbusiness.ca - John Demco - Canada's Web domain celebrates 25 years - (click here)
  • July 3, 2012 - City TV - John Demco - .CA domain marks 25th anniversary - (click here)
  • June 15, 2012 - Women's Enterprise Centre - Cybele Negris - Your Email: a Great Tool to Build Your Business Brand - (click here)
  • June 5, 2012 - Business In Vancouver - Cybele Negris - Why your company needs to secure business domain names now - (click here)
  • May 14, 2012 - B.C. Government News Item - B.C.’s Small Business Roundtable welcomes Mary Anne Arcand to its board and announces Cybele Negris as the new vice chair - (click here)
  • May 8, 2012 - Business In Vancouver - Cybele Negris - Avoiding the ugly email: Five steps to a simple business brand and communications makeover - (click here)
  • January 13, 2012 - Business In Vancouver - Cybele Negris on the new gTLDs - "New Internet domain extensions on the way" - (click here)
  • December 6, 2011 - Financial Post - "Canada’s Most Powerful Women: Top 100" - (click here)
  • September 8, 2011 - Canadian Business - "The CEO soapbox: messages for the business community" - (click here)
  • July 8, 2011 - The Georgia Straight - "Geek Speak: Cybele Negris, president of Webnames.ca" - (click here)
  • June 28 - July 4, 2011 - Business in Vancouver - "Cybele Negris talks .XXX in 'Keep your brand out of the internet's red-light district', pg. 19" - (click here)
  • April 6, 2011 - The Globe and Mail - "Politicians miss the mark on small business" - (click here)
  • October 7, 2010 - itBusiness.ca Video Blog - "Move your business to IPv6 before it's too late" - (click here)
  • October 5, 2010 - FWEBC Vancouver E-Series - "Through the lens of: Cybele Negris" - (click here)
  • June 10, 2010- DN Journal - "John Demco on the History of .CA at T.R.A.F.F.I.C. Vancouver" - (click here)
  • May 29, 2010 - DN Journal - "John Demco to Give Fireside Chat at T.R.A.F.F.I.C. Vancouver" - (click here)
  • April 10, 2010 - Women's Enterprise Centre eNews - "Women Entrepreneur Cybele Negris Wins Prestigious IWIB Award" - (click here)
  • March 31, 2010 - Young Women in Business interview - "Congratulations to Cybele" - (click here)
  • November 9, 2009 - October 17 Media - ".TEL Domain 101 Interview" - (click here)
  • October, 2009 - Make it Business - ".TEL Set to Take Flight" - (click here)
  • September 23, 2009 - Canada.com - "Vancouver moguls come out to chat" - (click here)
  • November 3, 2008 - CNW Group - "Webnames.ca COO featured in the 'New Pioneers: Stories of 100 B.C. Women Entrepreneurs' Book" - (ew Pioneers Book: Stories of 100 BC Women Entrepreneurs - (click here)
  • July 1, 2008 - Womanz World Blog - "Cybele with Womanzworld" - (click here)
  • Nov 24, 2008 - The London Free Press - ".tel directory will keep you in the loop" - (click here)
  • October 30, 2008 - Shaw TV, Urban Rush - John Demco chats with Fiona Forbes and Michael Eckford about history of the Internet, the origins of .CA, and upcoming .TEL launch - (Watch Video)
  • October 29, 2008 - CTV Toronto's CP24 - Jee Yun Lee and John Demco discuss Canada's domain landscape and the potential of .TEL to revolutionize the way we communicate - (Watch Video)
  • October 28, 2008 - Ottawa Citizen - "Dot.tel means staying connected with ease" - (click here)
  • October 26, 2008 - CKNW AM 980 - Radio Interview with John Demco about .TEL - (download MP3)
  • October 25, 2008 - Windsor Star - "Web phone book never outdated" - (click here)
  • October 25, 2008 - Nanaimo Daily News - "Internet tool helps track down people; New .tel domain finds people even if their phone numbers or addresses change" - (click here)
  • October 23, 2008 - TEL Talk 1410 - Radio Interview with John Demco about .TEL - (download MP3)
  • Tuesday, October 21, 2008 - Vancouver Sun - "Dot-tel names emerge as catch-all ID for Web contact" - (click here)
  • September 10, 2008 - Vancouver Sun - "UBC Names Learning Centre After .CA 'Godfather'" - (click here)
  • September 9, 2008 - UBC Media Release - "Former UBC Staff Honoured for Foresight of Creating Canadian Online Identity" - (click here)
  • July 1, 2008- Womanz World Blog - "Cybele with Womanzworld" - (click here)
  • May 1, 2008 - BC Business - "Domain Holdings: The Net Volley" - (click here)
  • May 2008 - Vancouver Sun - "UBC Scholars Spawn Business Ideas" - (click here)
  • April 2008 - CBC Radio One - John Demco discusses the history and growth of the dot-ca domain with Stephen Quinn on CBC Radio One "Sounds Like Canada" - (download MP3)
  • March 2008 - Business in Vancouver Magazine - "New Asia Internet domain gaining traction in B.C." - (click here) (view PDF)
  • Nov 2007 - Costco Connection - "Godfather of .CA Celebrates 20 Year Anniversary" (pg. 96) - (click here)
  • July 2007 - Connect moms Spotlight - (click here)
  • June 2007 - Vancouver Board of Trade, Sounding Board - Canadian Internet Domain Turns 20 - (click here)
  • May 2007 - Vancouver Sun - Creator of .CA Celebrates 20 Years on Web - (click here)
  • March 2007 - Massive Technology Show - Cybele Negris Presentation on "Branding the Mobile Internet" - (click here)
  • Dec 2006 - Decima's Canadian New Media - "Canadian Registrars Making Money with .Mobi" - (view PDF)
  • Nov 2006 - Profit Magazine - "Get Mobi" (Profit Magazine, page 63 "Get Mobi" Nov 2006)
  • May 2006 - National Post - "A Day in the Life of an Entrepreneur" featuring Cybele Negris - (view PDF)
  • March 2006 - Georgia Straight - "Society Seeks to Undo Tech's Boys Club Bias" - (click here)
  • March 2006 - Business in Vancouver - "Province Ahead of Schedule to Cut Red Tape" - (click here)
  • Jan 2006 - BC Ministry of Small Business & Revenue - "Roundtable Listens to Small Businesses in Vancouver" - (click here)
  • Oct 2005 - Women's Enterprise Centre - "You Grow Girl" Event - Cybele Negris - (click here)
  • June 2004 - Vancouver Sun - Cam Cole column, "Allow Me to Introduce Myself" - (view PDF)
  • May 2001 - Vancouver Sun - "He put the .CA in Canada: John Demco is Canadian, eh, and he wants you to show that you're a Canuck, too" - (view PDF)
  • April 2001 - Vancouver Sun - "Custodian of Canada's .CA Domain Wins Canarie Award: UBC computer specialist started work on project in the mid-80s" - (view PDF)
  • Nov 2001 - National Post - "Questions remain as CIRA takes over dot-ca domain" - (view PDF)
  • Oct 2000 - Vancouver Province - Canada's First Host - (view PDF)
  • Sept 2000 - Edmonton Journal - "Demco's domain deal will pay big dividends: Computer whiz started tallying stats for Golden Bears" - (view PDF)
  • June 2000 - Vancouver Sun - .CA Registration Turned Over to Non-Profit - (view PDF)

Bilingual Customer Support / Sales Representative

Company Background

Webnames.ca Inc. is a domain name registrar and provider of web hosting and other Internet services. The organization thrives on an exciting, high-paced team environment. We are a spinoff of the original .CA domain registry which operated out of the University of British Columbia between 1987 and 2000.

We attribute our continued growth and success to our effective services, powerful systems and our unsurpassed commitment to supporting and servicing our customers in a professional, ethical and straightforward manner. In addition to being the leading .CA domain registrar, Webnames.ca also sells and supports all other major generic Top Level Domains such as COM, .NET, .ORG, .INFO, BIZ, .MOBI, .TEL and more as well as web hosting, SSL certificates, premium business email and a number of other online solutions.


Job Summary

The successful candidate will provide technical support to customers over the phone and by e-mail in both English and French regarding domain registrations, renewals, and transfers, DNS modifications, email services, web hosting, Webnames.ca Web Presence Builder, SSL certificates, account modifications and other related duties. An additional component will be to provide pre-sales as well as sales in a non-commissioned capacity for the products and services offered by Webnames.ca.

Although the position is mainly support oriented, the candidate is also expected to participate in a team environment and to assist other key areas of the organization including sales, marketing, corporate accounts, etc.

The candidate must possess: excellent technical skills in the area of domain management, DNS, email setup and routing, and web hosting implementations. Also required are excellent phone etiquette, a high attention to detail, the ability to follow specific guidelines and criteria and excellent time-management and organizational skills.

Previous experience in technical support within the domain name or web hosting industry preferred.


Organizational Status

Reports to Contact Centre Manager


Term, Hours and Remuneration:

Position is full-time, permanent, and the hours will follow a regular schedule falling somewhere between 6:00 AM and 5:00 PM Monday – Friday. These days and times are subject to change over time.

Excellent benefits package after a three-month probationary period.

  • Fitness Credit
  • Education Credit
  • Profit Sharing Bonus

Salary:

Commensurate with experience.


Qualifications:

  • Passion for customer service and proven ability to foster and develop customer loyalty
  • Previous experience in technical support within the domain name or web hosting industry preferred.
  • Fully fluent in both English and French for the purposes of both phone and email support.
  • Familiarity with domain name registration, Domain Name Systems (DNS), Web hosting, email, and back-end Internet structure are definite assets.
  • Ability to provide technical support regarding web hosting accounts, DNS services (e.g. can assist customers in setting up “A” records, “MX” records and “CNAME” records for their hostnames), as well as assisting with email client set-up.
  • Prior professional experience with hosting control panels such as Plesk and cPanel, as well as extensive knowledge of underlying technologies, including LAMP and WISA.
  • Knowledge of, and ability to troubleshoot and support, mail protocol and routing issues.
  • Must be comfortable supporting a variety of operating systems, platforms and devices, including desktop / laptop and mobile devices.
  • Ability to provide pre-sales consultations which successfully lead to sales conversions.
  • Strong work ethic plus ability to multi-task and be flexible to take on shifting priorities and to do a wide range of job duties
  • 1-2 years’ experience in customer support/customer relations. Excellent telephone etiquette and effective oral and written communication skills a must.
  • Ability to work independently and be self-motivated.
  • Conflict resolution skills and ability to proactively and independently solve problems required
  • Must have ability to follow specific guidelines and criteria and use good judgment in problem solving and decision-making.
  • Ability to exercise tact and discretion and can be entrusted with confidential information.
  • Effective organizational and interpersonal skills required. Must be able to work in a team environment
  • Sales and marketing experience are definite assets.

General Duties:

  • Learns and masters the Webnames.ca Helpdesk system as well as all rules and regulations of the various domain registries
  • Provides front line technical support to customers over the phone and by e-mail regarding domain registrations, domain renewals, domain transfers, account modifications, web hosting, Webnames.ca Web Presence Builder, DNS Records, IP Pointing, Email services, domain privacy services, and other related technologies and services.
  • Provide both inbound and outbound (no cold calling) sales support, including pre-sales consultations.
  • Fields advanced support issues pertaining to hosting support, including code, database, and architecture and also including site deployments and migrations.
  • Ability to act as a customer facing consultant in the area of web hosting packaging and features.
  • Handles outbound calls reminding customers of their domain and package renewals
  • Ensures customer satisfaction and loyalty
  • Assists with testing of new systems, features and services
  • Contributing to the Company Blog
  • Participates in team environment and assists other key areas of the organization where a need is determined including but not limited to sales, marketing, corporate accounts

Please email careers@webnames.ca. No telephone enquiries please.





Channel & Major Accounts - Business Development Professional

We are hiring for two positions in regards to this role.


Do you want to be part of the massive change that is happening online?
Do you want to be rewarded for your strong sales drive?
Then we want to speak to you.


Company Background

Webnames.ca Inc. is Canada’s original .CA registrar and leading provider of domain name extensions, web hosting and Internet services. Recognized as a pioneer of the Canadian Internet, we have continued to grow for the last 17 years. We have won numerous awards and accolades across the country. Our clients include some of the country’s largest brands and global Fortune 500 companies.

You are a confident and polished sales professional with exceptional drive and need for achievement. You are a hunter, highly entrepreneurial, self-motivated and have a proven track record for delivering exponential growth in B2B sales. You believe in and live by the Company core values. You will be responsible for growing the Webnames corporate, reseller and volume accounts; calling on large prospective clients to generate new business.


Why we do what we do

Our company core values are:

  1. Amaze every customer with exceptional service
  2. Always be improving (striving for excellence)
  3. Make a positive difference

We attribute our continued growth and success to our effective services, powerful systems and our unsurpassed commitment to supporting and servicing our customers in a professional, ethical and straightforward manner.

We pride ourselves in our team atmosphere that fosters the personal and career growth of all of our staff. We value the input and feedback from our employees and our customers. Join our award-winning team today.

We attribute our continued growth and success to our effective services, powerful systems and our unsurpassed commitment to supporting and servicing our customers in a professional, ethical and straightforward manner.

We pride ourselves in our team atmosphere that fosters the personal and career growth of all of our staff. We value the input and feedback from our employees and our customers. Join our award-winning team today.

For more information on Webnames.ca, including our products, services and values, please visit webnames.ca.

Term, Hours and Remuneration

Base salary, plus commission. Excellent benefits package after a three-month probationary period.


Responsibilities

  1. Manage sales pipeline of $1 million
  2. Drive growth in acquiring new business accounts, channels, sales and customers
  3. Complete regular reports on activities and channel performance; provide weekly reporting of pipeline and forecast using SalesForce
  4. Meet with prospective and existing clients at trade shows, industry events or business development trips; participate and present at sales meetings and webinars
  5. Work with marketing to drive campaigns, programs and events to build relationships with new prospects
  6. Prepare written presentations, reports, and price quotations
  7. Maintain up-to-date knowledge of Webnames.ca’s products, services and pricing
  8. Work in conjunction with Contact Centre Manager and when appropriate provide advice, guidance and mentorship to members of the customer support team in terms of maximizing selling opportunities

Qualifications

  1. The successful candidate must have minimum 5+ years managing corporate business to business accounts
  2. Proven phone-based selling skills, superior communication and sales skills are required
  3. Self-starter and ability to lead multiple parallel efforts within a combined goal
  4. Must be a team player and effective communicator with exceptional interpersonal skills
  5. Demonstrated success in opening new channels and acquiring customers
  6. Demonstrated high-level presentation skills to an executive level audience and superior proposal writing and negotiation skills
  7. Experience with a domain registrar, hosting company or in a related industry an asset
  8. Possess a desire to work in a business environment that generates a high level of activity, all of which requires an attitude of professionalism, confidentiality, efficiency, teamwork and flexibility
  9. Ownership of a large existing client base or business network an asset

Please email your cover letter and resume to careers@webnames.ca. No telephone enquiries please.

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