Careers Opportunities at Webnames.ca
Thank you for your interest in pursuing a career with Webnames.ca.
There are no positions currently available, but if you would like to submit a resume, please send it to careers@webnames.ca. Resumes will be kept on file for a 6 month period. No telephone inquiries please.
Work with Webnames.ca
Current Career Opportunities
Bilingual Customer Support
Sales Representative
Company Background
Webnames.ca Inc. is a domain name registrar and provider of web hosting and other Internet services. The organization thrives on an exciting, high-paced team environment. We are a spinoff of the original .CA domain registry which operated out of the University of British Columbia between 1987 and 2000.
We attribute our continued growth and success to our effective services, powerful systems and our unsurpassed commitment to supporting and servicing our customers in a professional, ethical and straightforward manner. In addition to being the leading .CA domain registrar, Webnames.ca also sells and supports all other major generic Top Level Domains such as COM, .NET, .ORG, .INFO, BIZ, .MOBI, .TEL and more as well as web hosting, SSL certificates, premium business email and a number of other online solutions.
Job Summary
The successful candidate will provide technical support to customers over the phone and by e-mail in both English and French regarding domain registrations, renewals, and transfers, DNS modifications, email services, web hosting, Webnames.ca Web Presence Builder, SSL certificates, account modifications and other related duties. An additional component will be to provide pre-sales as well as sales in a non-commissioned capacity for the products and services offered by Webnames.ca.
Although the position is mainly support oriented, the candidate is also expected to participate in a team environment and to assist other key areas of the organization including sales, marketing, corporate accounts, etc.
The candidate must possess: excellent technical skills in the area of domain management, DNS, email setup and routing, and web hosting implementations. Also required are excellent phone etiquette, a high attention to detail, the ability to follow specific guidelines and criteria and excellent time-management and organizational skills.
Previous experience in technical support within the domain name or web hosting industry preferred.
Organizational Status
Reports to Contact Centre Manager
Term, Hours and Remuneration:
Position is full-time, permanent, and the hours will follow a regular schedule falling somewhere between 6:00 AM and 5:00 PM Monday – Friday. These days and times are subject to change over time.
Excellent benefits package after a three-month probationary period.
- Fitness Credit
- Education Credit
- Profit Sharing Bonus
Salary:
Commensurate with experience.
Qualifications:
- Passion for customer service and proven ability to foster and develop customer loyalty
- Previous experience in technical support within the domain name or web hosting industry preferred.
- Fully fluent in both English and French for the purposes of both phone and email support.
- Familiarity with domain name registration, Domain Name Systems (DNS), Web hosting, email, and back-end Internet structure are definite assets.
- Ability to provide technical support regarding web hosting accounts, DNS services (e.g. can assist customers in setting up “A” records, “MX” records and “CNAME” records for their hostnames), as well as assisting with email client set-up.
- Prior professional experience with hosting control panels such as Plesk and cPanel, as well as extensive knowledge of underlying technologies, including LAMP and WISA.
- Knowledge of, and ability to troubleshoot and support, mail protocol and routing issues.
- Must be comfortable supporting a variety of operating systems, platforms and devices, including desktop / laptop and mobile devices.
- Ability to provide pre-sales consultations which successfully lead to sales conversions.
- Strong work ethic plus ability to multi-task and be flexible to take on shifting priorities and to do a wide range of job duties
- 1-2 years’ experience in customer support/customer relations. Excellent telephone etiquette and effective oral and written communication skills a must.
- Ability to work independently and be self-motivated.
- Conflict resolution skills and ability to proactively and independently solve problems required
- Must have ability to follow specific guidelines and criteria and use good judgment in problem solving and decision-making.
- Ability to exercise tact and discretion and can be entrusted with confidential information.
- Effective organizational and interpersonal skills required. Must be able to work in a team environment
- Sales and marketing experience are definite assets.
General Duties:
- Learns and masters the Webnames.ca Helpdesk system as well as all rules and regulations of the various domain registries
- Provides front line technical support to customers over the phone and by e-mail regarding domain registrations, domain renewals, domain transfers, account modifications, web hosting, Webnames.ca Web Presence Builder, DNS Records, IP Pointing, Email services, domain privacy services, and other related technologies and services.
- Provide both inbound and outbound (no cold calling) sales support, including pre-sales consultations.
- Fields advanced support issues pertaining to hosting support, including code, database, and architecture and also including site deployments and migrations.
- Ability to act as a customer facing consultant in the area of web hosting packaging and features.
- Handles outbound calls reminding customers of their domain and package renewals
- Ensures customer satisfaction and loyalty
- Assists with testing of new systems, features and services
- Contributing to the Company Blog
- Participates in team environment and assists other key areas of the organization where a need is determined including but not limited to sales, marketing, corporate accounts
Please email careers@webnames.ca. No telephone enquiries please.
Marketing Manager
Retail Services Division
Company Background
Webnames.ca Inc. is one of Canada’s top domain name registrars and provider of web hosting and other Internet solutions. We are 100 per cent Canadian owned and are a spin-off from the Internet pioneers who founded and managed the .CA domain registry from 1987 to 2000. The multi-million dollar company thrives on an exciting, high-paced team environment.
Our company core values are: 1. Amaze every customer with exceptional service; 2. Always be improving (striving for excellence) and 3. make a positive difference.
We pride ourselves in our team atmosphere that fosters the personal and career growth of all of our staff. We value the input and feedback from our employees and our customers. Join our award-winning team today.
Job Summary
Webnames.ca is looking for a driven, versatile and tactical Marketing Manager to lead our retail, B2C marketing efforts. While digital marketing is at the heart of this role, the right individual will also be an experienced strategist, with great communication and writing skills, as well as a drive for continuous improvement. In this role you will develop and lead the execution of a strategic marketing plan and digital marketing campaigns to drive customer acquisition and customer retention among our retail customer base, continually optimizing based on data-driven insights. You will also help Webnames to effectively tell its story across various web properties, bringing to life a vision for increasing brand awareness, connecting with target audiences, and converting new customers. While previous knowledge and/or experience with domain names, hosting, or SaS products is desirable, it’s not essential to be successful in this role – what’s more important is that you are entrepreneurial, collaborative, driven and versatile.
Key Responsibilities and Accountabilities:
- Develop and execute marketing plan in alignment with retail/B2C business goals for products growth, new customer acquisition, and customer retention
- Manage the creation, budgeting, execution, and ongoing optimization of marketing campaigns, driving positive business results
- Effectively measure and report on marketing analytics, including campaign results, monthly KPIs and the ROI of channels, and use that data to continuously improve marketing activities
- Develop and maintain a promotional calendar to increase awareness and sales of full range of B2C/retail products among prospective and existing customers
- Create and update website content, in addition to other customer touchpoints, to reflect changing marketing initiatives, promotions, and priorities
- Coordinate and execute email marketing campaigns, newsletters and communications
- Create B2C/retail-focused product content, including search-optimized landing page content, product messaging, ad copy, product literature, etc.
- Lead retail content strategy, including the development of a content calendar, driving ideation, research, outsourcing of content, as well as writing blogs
- Contribute to the optimization of the retail website and purchase flow, as well help inform UX improvements, to increase conversions, improve usability and enhance visitor experience
- Perform additional communications and PR-related activities as needed, such as writing press releases, arranging content sharing, coordinating media interviews, proofreading and/or editing proposals/presentations/articles
- Coordinate and organize sponsorships and event/tradeshows, acting as a brand ambassador for Webnames and supporting the Sales team
- Work collaboratively with a small marketing team, while also liaising closely with product management, web design and development. You will have the opportunity to source external help and/or build your team to help execute the above responsibilities
- Report on the success of activities to Senior Management and Webnames Board
Organizational Status:
Reports to Senior Management and Board
Term, Hours and Remuneration:
Position is full-time based on a 40-hour work week with some flexibility for remote working.
Excellent benefits package after a three-month probationary period. Benefits include Medical, Extended Health, Vision Care, Dental, Life Insurance, paid sick days, paid public holidays and more.
Annual performance bonuses. Fitness and Education Credit.
Salary commensurate with experience.
Qualifications and Skills:
- Marketing professional with 5 or more years progressive digital marketing experience
- Minimum 2+ years overseeing a team
- Minimum 3+ years with ideation, planning, executing and overseeing digital marketing campaigns
- Experienced in goal-setting, defining and managing KPIs
- Proven experience implementing and managing paid media campaigns (SEM, PPC, display, remarketing, paid social) that achive goals and ROI, either directly or in an overseeing role
- Proven experience implementing SEO best practices to achieve business goals
- Thorough understanding of web analytics (Google Analytics certification always an asset), with a track record for accurate reporting and leveraging data to zero in on improvements and strengthen strategy
- Experience identifying new target markets
- Experience with content ideation, strategy, and writing
- Skills, organization and adaptability to work on a range of tasks including marketing strategy, campaign execution, product marketing, optimized content development, social media management
- Track record of success in setting work priorities, multi-tasking and balancing evolving demands
- Excellent collaboration, communication, and project management skills
Please email careers@webnames.ca. No telephone enquiries please.
Channel & Major Accounts
Business Development Professional
We are hiring for two positions in regards to this role.
Do you want to be part of the massive change that is happening online?
Do you want to be rewarded for your strong sales drive?
Then we want to speak to you.
Company Background
Webnames.ca Inc. is Canada’s original .CA registrar and leading provider of domain name extensions, web hosting and Internet services. Recognized as a pioneer of the Canadian Internet, we have continued to grow for the last 17 years. We have won numerous awards and accolades across the country. Our clients include some of the country’s largest brands and global Fortune 500 companies.
You are a confident and polished sales professional with exceptional drive and need for achievement. You are a hunter, highly entrepreneurial, self-motivated and have a proven track record for delivering exponential growth in B2B sales. You believe in and live by the Company core values. You will be responsible for growing the Webnames corporate, reseller and volume accounts; calling on large prospective clients to generate new business.
Why we do what we do
Our company core values are:
- Amaze every customer with exceptional service
- Always be improving (striving for excellence)
- Make a positive difference
We attribute our continued growth and success to our effective services, powerful systems and our unsurpassed commitment to supporting and servicing our customers in a professional, ethical and straightforward manner.
We pride ourselves in our team atmosphere that fosters the personal and career growth of all of our staff. We value the input and feedback from our employees and our customers. Join our award-winning team today.
We attribute our continued growth and success to our effective services, powerful systems and our unsurpassed commitment to supporting and servicing our customers in a professional, ethical and straightforward manner.
We pride ourselves in our team atmosphere that fosters the personal and career growth of all of our staff. We value the input and feedback from our employees and our customers. Join our award-winning team today.
For more information on Webnames.ca, including our products, services and values, please visit webnames.ca.
Term, Hours and Remuneration
Base salary, plus commission. Excellent benefits package after a three-month probationary period.
Responsibilities
- Manage sales pipeline of $1 million
- Drive growth in acquiring new business accounts, channels, sales and customers
- Complete regular reports on activities and channel performance; provide weekly reporting of pipeline and forecast using SalesForce
- Meet with prospective and existing clients at trade shows, industry events or business development trips; participate and present at sales meetings and webinars
- Work with marketing to drive campaigns, programs and events to build relationships with new prospects
- Prepare written presentations, reports, and price quotations
- Maintain up-to-date knowledge of Webnames.ca’s products, services and pricing
- Work in conjunction with Contact Centre Manager and when appropriate provide advice, guidance and mentorship to members of the customer support team in terms of maximizing selling opportunities
Qualifications
- The successful candidate must have minimum 5+ years managing corporate business to business accounts
- Proven phone-based selling skills, superior communication and sales skills are required
- Self-starter and ability to lead multiple parallel efforts within a combined goal
- Must be a team player and effective communicator with exceptional interpersonal skills
- Demonstrated success in opening new channels and acquiring customers
- Demonstrated high-level presentation skills to an executive level audience and superior proposal writing and negotiation skills
- Experience with a domain registrar, hosting company or in a related industry an asset
- Possess a desire to work in a business environment that generates a high level of activity, all of which requires an attitude of professionalism, confidentiality, efficiency, teamwork and flexibility
- Ownership of a large existing client base or business network an asset
Please email your cover letter and resume to careers@webnames.ca. No telephone enquiries please.
