Our Values
Webnames.ca Vision Statement
Webnames.ca and its team will strive to be the best domain name registrar and provider of Internet services.
Webnames.ca Mission Statement
To accomplish our Vision, our mission is to connect clients with the tools they require to create, protect, build and promote their online presence. We will consistently earn the trust and exceed the expectations of our customers by offering the best customer support in the industry, by offering value through industry leading products and services, and highly reliable systems that offer powerful functionality to all clients.
We emphasize the importance of integrity, community involvement and building a workplace which enriches the careers of our team while we ensure our profit and growth goals are met.
Core Purpose
Webnames.ca started as a spin-off of the original .CA registry in Canada. The vision from 1987 by John Demco was to secure an online identity for all Canadians. As an extension of this, Webnames.ca's purpose is now to be an "Ally on the Web" to help clients, everywhere, reach the full potential of their online presence.
Core Values
1. Amaze every customer with exceptional service.
To achieve this we will:
- attract and retain people who are passionate about and believe in delivering an exceptional customer experience
- provide continuous education and thorough training for our staff
- listen to customers and give them what they want
- continuously work on lowering response times while increasing the depth of responses to customers including providing useful and relevant resources and information even when it is not asked for
2. Always be improving (striving for excellence).
To achieve this we will:
- hire people who have exceptional work ethic, are highly skilled in their area of specialty, who have a "whatever it takes" attitude to get the job done, who believe in constant improvement
- offer industry leading products and services
- budget for systems and technology improvements on a continuous basis
- continuously review our processes to maximize efficiency, productivity and quality
- build a great work environment of teamwork that also provides opportunity to recognize individual excellence and fosters the growth of employees through their career path
3. Make a positive difference.
To achieve this we will:
- contribute financially and participate in charitable organizations and events
- participate on the boards of entrepreneurial, governmental and other organizations
- offer a program that provides charitable organizations with a discount on products & services
- encourage staff to volunteer and contribute in their communities and support green initiatives
