Refund Policies

Last published: Jan 21, 2016

Domains

Registrations: For domains successfully registered, no refunds are possible. In the case of domain pre-orders, registration fees are only incurred if the domain is successfully registered.

Renewals: Once completed, domain renewals be neither reversed nor refunded

Sunrise Participation Fees: If a domain application is successfully submitted as part of a Sunrise phase, the applicable Participation Fee is non-refundable, regardless of the outcome of the domain application. Even if the domain is available at the time of submission, a successful submission of an application does not guarantee that the Registrant’s application for the domain itself will be successful. In the case of a Sunrise launch phase, contending applications for a single domain name typically result in the domain name going to auction.

Early Access Program Fees: If a domain application is successfully submitted as part of an Early Access Program phase, the applicable Participation Fee is non-refundable, regardless of the outcome of the domain application. If the domain is not available at the time of submission (e.g. the domain was successfully registered by another party during a previous launch phase), the application will not be submitted and no Participation Fee will be incurred.

Landrush Fees: If a domain application is successfully submitted as part of an Landrush phase, the applicable Participation Fee is non-refundable, regardless of the outcome of the domain application. If the domain is not available at the time of submission (e.g. the domain was successfully registered by another party during a previous launch phase), the application will not be submitted and no Landrush Fee will be incurred.

Web Hosting Services

Purchases: Hosting purchases are refundable within 30 days, less the retail cost of the included domain name registration or renewal, if a registration or renewal was included in the purchased hosting package.

Renewals: Hosting renewals are refundable within 30 days, less the retail cost of the included domain name renewal, if a renewal was included in the renewed hosting package.

Email Hosting Services

Purchases: Email purchases are fully refundable within 30 days

Renewals: Once completed, Email renewals are non-refundable

SSL Certificates

Purchases: SSL certificate purchases may be cancelled and refunded within 30 days of initial purchase

Renewals: SSL certificate renewals may be cancelled and refunded within 30 days of initial purchase

Website Design

Purchases: Purchases may be cancelled prior to website design completion. Upon termination You will be required to pay a cancellation fee that will be calculated as Product Value less Payments to Date where Product Value is the total value of what we have delivered to You (e.g. FastTrack Website, Hosting, Support Services) and Payments to Date will include the Setup Fee and the monthly payments until the date when you cancel.

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